Refund policy

Politică de Returnare și RambursareVă mulțumim pentru cumpărăturile efectuate la GlowShop! Conform legislației în vigoare din România (OUG 34/2014), aveți dreptul de a vă răzgândi și de a returna produsele achiziționate în termen de 14 zile calendaristice de la primirea coletului, fără a oferi vreo explicație.

Condiții pentru retur:Produsul trebuie să fie în aceeași stare în care l-aveti primit: neutilizat, fără urme de uzură, în ambalajul original și cu toate etichetele intacte.Produsele de igienă personală (cum ar fi cele din categoria de îngrijire personală, cosmetice desfăcute) nu pot fi returnate din motive de protecție a sănătății.

Cum solicitați un retur:Pentru a începe un retur, vă rugăm să ne contactați la adresa de e-mail a magazinului. Vă vom trimite instrucțiunile complete și adresa unde trebuie expediat coletul. Costul transportului pentru retur este suportat de către client.

Rambursarea banilor:După ce primim și verificăm produsul returnat, vă vom trimite o notificare prin e-mail. Dacă returul este aprobat, banii vă vor fi restituiți automat pe cardul bancar sau în contul de PayPal folosit la cumpărare, în termen de maxim 14 zile.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at annamighela909@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at annamighela909@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at annamighela909@gmail.com.